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Infrastructure
Reducing Document Processing Time by 70% for a National Infrastructure Developer
A national infrastructure developer reduced document processing time by 70% and redeployed 2 full-time roles to higher-value work.
August 12, 2026Client: National Infrastructure Developer (Anonymised) 3 min read
THE OPERATING CHALLENGE
The client managed 15+ concurrent infrastructure projects with 50,000+ documents flowing through their system monthly. Document classification, routing, and retrieval consumed 3 full-time document controllers. Critical RFIs were delayed because the right documents could not be found quickly enough.
WHAT KRESTO IMPLEMENTED
Kresto implemented an AI document classification and retrieval system that: (1) automatically classifies incoming documents by type, project, and discipline using NLP, (2) routes documents to the correct project team within minutes instead of hours, (3) provides instant semantic search across the entire document library. Deployed in 8 weeks.
VERIFIED OUTCOME
Document processing time reduced by 70%. RFI response time improved from 72 hours average to under 12 hours. Two document controller roles were redeployed to higher-value project coordination work. The client estimated $240,000 annual savings in labour costs alone.
Publication is subject to Kresto’s internal evidence and client-consent checks. The operating context and outcomes shown are specific to this study and are not a promise of equivalent results elsewhere.
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